Privacy Policy
Last updated: August 2026
1. Who We Are
KabaKaba is a ride-hailing and logistics platform operating in Ghana. This Privacy Policy explains how we collect, use, and protect your personal information when you use our app and website.
2. Information We Collect
We collect information you provide directly (such as your name, phone number, and email address), information generated through your use of the Platform (such as trip history and app activity), and information from your device (such as device identifiers).
3. How We Use Your Information
We use your information to provide and improve the Platform, process payments, match riders with driver partners, communicate trip and account updates, and maintain the safety and security of our services.
4. Location Data
Location is only collected while the app is in use or a trip is active. We do not collect background location data when the app is closed.
5. Mobile Money & Payment Data
We work with Mobile Money providers (MTN Mobile Money, Telecel Cash, AT Money) and payment processors to facilitate payments. KabaKaba does not store your full Mobile Money PIN or password.
Payment provider transactions are subject to that provider's own privacy practices.
6. Sharing Your Information
We share limited information between riders and driver partners as needed to complete a trip (such as name and approximate location).
We may also share information with service providers, regulators, or law enforcement where required by law. We do not sell your personal information.
7. Data Retention
We retain personal information for as long as necessary to provide the Platform, comply with legal obligations, resolve disputes, and enforce our agreements.
[Placeholder — specific retention periods to be confirmed with legal counsel.]
8. Your Rights
Depending on applicable law, you may have rights to access, correct, or request deletion of your personal information. Requests can be made by contacting us using the details below.
9. Security
We use reasonable technical and organisational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify users of material changes through the app or website.
11. Contact
Questions about this Privacy Policy can be directed to legal@kabakaba.app.