Refund Policy

1. Completed Trips

Fares for completed trips are generally non-refundable. If you believe a fare was charged in error, contact support within 24 hours.

2. Cancelled Trips

If you cancel a trip before a driver partner has been assigned, no cancellation fee applies.

If you cancel after a driver partner has been assigned and is already on the way, a cancellation fee may apply as shown in the app before you confirm the cancellation. Driver partners who cancel after accepting a trip are also subject to the Platform's cancellation policies.

3. Failed Mobile Money Payments

If a Mobile Money payment is deducted but not credited to your trip, contact support@kabakaba.app with your transaction reference. We aim to resolve within 2 business days.

4. Courier Delivery Disputes

If a package was not delivered or was damaged in transit, contact us within 48 hours with proof.

5. Contact for Refund Requests

For all refund-related enquiries, contact us at support@kabakaba.app.